Delivery & Returns policy
Delivery Information
Please note the deadline to order for Christmas delivery is 8th December. We cannot guarantee that orders after this date will arrive before the 25th December.
1.1 Estimated delivery Timings
Current delivery timeline estimates from dispatch are:
*Business Days (excluding public holidays)
| STATE | Australia Post |
| NSW | 5-10 days |
| VIC | 5-10 days |
| QLD | 5-10 days |
| SA | 5-15 days |
| WA | 5-15 days |
| NT | 5-15 days |
| TAS | 5-15 days |
Please allow up to 7 days for your items to be dispatched.
You will receive confirmation by email once your delivery is dispatched.
1.2 Delays
Due to the increase in the demand or some external conditions, some deliveries might take longer than usual and may result in the potential delays. In this case, please refer to the Australia Post website.
1.3 Shipping Fees
| SHIPPING METHOD | OVER $150 | UNDER $150 |
| Standard delivery | Free | $15 Fee |
1.4 TRACK YOUR ORDER
You will receive an email notification with tracking details once your order has been dispatched. Tracking details are also available on your invoice, which you will receive when your order has been dispatched.
Warranty & Returns
1.1 Guarantee
The guarantee conditions for your product can be found in the guarantee section of the site.
An invoice is included with the delivery of your products. This invoice is used as the manufacturer’s guarantee certificate and must be kept for all warranty claims.
1.2 Returns
Returns for an exchange or repair are available for products that are damaged in transit (ie: before you received it), faulty out of the box, do not work properly or otherwise do not satisfy the statutory consumer guarantees ("Consumer Guarantees") included in the Australian Consumer Law (please see below regarding the Australian Consumer Law and Consumer Guarantees Act 1993).
Magimix reserves the right to assess the eligibility of Goods for return (including the condition and age of the goods) BEFORE accepting them as returned.
If you are returning your product because it is faulty or otherwise does not satisfy the Consumer Guarantees, please Contact the Magimix Consumer Support Team by filling out this form.
All Goods which a customer wants assessed for return must be:
- accompanied by proof of purchase from Magimix by providing a receipt or other proof of transaction; and
- complete with instruction books and accessories such as power cords and any other out of box accessories supplied as part of the purchase.
Where you believe an item is faulty, it may be necessary for you to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time.
If your item that has been assessed at a service agent is deemed to be a manufacturing fault the cost of the inspection will be paid by you as the consumer.
Where an item is damaged through misuse or abnormal use, Magimix will not provide a refund, exchange or repair.
If your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Australian Consumer Law the replacement product must be an identical type or of equivalent value to the original product.
This process is in addition to any further rights you may have under the Australian Consumer Law.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to choose a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.
For further information about consumer guarantees under the Australian Consumer Law, visit www.consumerlaw.gov.au
1.3 Damaged in Transit
If your purchase is damaged before you received your order, Magimix will replace your purchase with a new item. In the case of replacement, no additional shipping charges will be added to your order and we’ll help arrange for the original product to be shipped back to us.
1.4 Change of Mind
Please choose carefully as refunds or exchanges are not provided if you simply changed your mind or make a wrong decision.
We reserve the right to update and amend this policy at any time without specifically notifying you, and any revised version will apply from the time it is published. You should check back from time to time to ensure you are up to date with the current policy.